Returns & Exchanges
Bug-A-Salt Canada offers a 30-day return policy on all hardware and accessories to ensure your pest control experience is nothing short of legendary. If you are not completely satisfied with your purchase, we provide a straightforward process for returns and functional exchanges.
Initiate Your Request
Contact our Canadian support team via email with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your Bug-A-Salt device in its original packaging, ensuring all safety manuals and accessories are included to qualify for a full refund.
Ship to Warehouse
Affix the provided shipping label and drop off your package at any authorized carrier location; please note that return shipping costs may apply depending on the reason for return.
Inspection and Refund
Once our technicians verify the condition of the returned unit, we will process your refund or ship out a replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing